Our Fees and why they exist
We’re a tech-for-good company
CharityCheckout changes the way charities connect with their supporters online.
We connect charities of all sizes with their donors by putting them in control of their online fundraising. Our technology allows for seamless event registration, fundraising capabilities and the collection of online donations all under the charity’s own brand and website.
We work with over 4,000 charities and process millions of pounds in donations every month.
Why our fees exist
Our technology saves charities millions in software development costs each year, while still providing them the online fundraising tools they need to flourish – with no agency fees for software development or ongoing platform fees!
We instead charge a small subscription fee to our clients for access to our fundraising tech. This ensures our clients avoid the costs of building their own platforms and wasting money on excessive software development costs. We save charities millions of pounds every year on software development and have won social impact awards for our technology.
We do not make money on the interest accumulated from holding donations for our clients. The small amount of interest that is accumulated each year is donated to a charity.
We will accept refund requests only up until the point that the donation has been passed to the charity client. We do not charge a fee to process a refund (even though we incur costs to do so) and we return all transactions fees associated with the original donation when making a refund during this period. A refund request can be processed by either the charity or by CharityCheckout. It is also possible for donors to automatically refund their own donations via their online account.
It is up to the discretion of our charity clients to refund donations that have already been passed onto them. Any such refunds will be issued directly by the client, under their own terms.
We pay out donations every month around the 20th, or nearest working day thereafter. They are always held in a clients’ account prior to being distributed, which ensures that your donations are completely ring-fenced and will always be protected. CharityCheckout is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.
Yes. All donations made through CharityCheckout are securely encrypted and processed using SSL with a minimum 128-bit encryption and firewalls. All credit/ debit card payments are processed via our PCI DSS Level 1 compliant payment gateway.
All transactions via CharityCheckout are automatically fraud checked. Any transactions we suspect to be fraudulent may be refunded to the cardholder by CharityCheckout.
We do not offer crowdfunding services to allow individuals to raise funds for themselves.
Yes. CharityCheckout is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.
You can submit a complaint via the Contact Us form on our website. We will acknowledge your complaint within two working days and aim to resolve all complaints within ten working days where possible.
Are you a charity that uses Charity Checkout?
We recommend that charity clients link their own website to ours, so that their donors can understand in more detail their approach to online fundraising and the costs associated with using our payment services, and software on their website. The Code of Fundraising Practice requires that charities disclosure the fees (including payment transaction fees) they pay on a donation-by-donation basis, to ensure levels of transparency that are in line with the code. For more information on this please visit The Fundraising Regulator’s website.